The company has been shut down following an Insolvency Service investigation prompted by numerous complaints from customers. Allegations include leaving building work unfinished and taking payments for goods that were never supplied. Serious concerns were raised about the company's trading practices, with customers also reporting issues to Companies House, Action Fraud, and Citizen’s Advice.
In 2024, one customer reportedly paid £51,612 to the personal bank account of the company’s sole director, Dean Marlowe, for work that was only partially completed. Another customer stated they paid £4,560 for bifold doors and windows in 2024, which were never delivered, after which the company became uncontactable.
Investigators found that invoices directed payments to Mr Marlowe’s personal account instead of the company’s. The recording of these payments in the company’s accounts could not be established. Furthermore, there was no known valid insurance for work carried out between June and September 2024, despite assurances given to customers.
Analysis of the company’s bank account revealed approximately £224,596 in receipts and withdrawals, leaving a nil balance. Investigators noted that almost half of the money received was paid to or withdrawn by Mr Marlowe or individuals sharing his surname within days, with no explanation provided. No accounting records were supplied, preventing investigators from determining the company's full financial position.
“"The allegations against this company raised serious concerns for our investigators. Customers put their trust in Royal Loft and Extensions Ltd to carry out extensive and expensive works that do not appear to have been completed, and any complaints seemingly ignored. It is in the public interest to shut down this company and ensure no further harm to customers can come from them."
Royal Lofts & Extensions Ltd, company number 14865577, was incorporated on 12 May 2023, with its registered office at Shelton Street, London, WC2H 9JQ. Enquiries concerning the company's affairs should be directed to the Official Receiver of the Public Interest Unit at PIU.OR@insolvency.gov.uk.
